Downton Exposed Traditional Thermostatic Shower Set 3 Outlet, Incl. Triple Shower Valve, Rigid Riser Rail, 200mm Shower Head, Handset & Bath Filler - Antique Brass

1. How does the bath filler work, and can it be installed separately from the shower?

The bath filler spout in the Downton Shower Set is designed to fill the bathtub efficiently. It can be installed separately from the shower components, offering flexibility in bathroom layout and design. The concealed bath spout design allows you to choose its installation location, potentially on a different wall from the main shower, to suit your bathroom’s configuration and style.

2. How does the anti-scald feature work in the Downton Shower Set?

The anti-scald feature in the Downton Shower Set is incorporated into the triple thermostatic shower valve. It automatically adjusts the water temperature in response to changes in water flow or pressure, preventing sudden hot or cold spikes that could lead to scalding, ensuring a safe showering environment for all family members.

3. Can the height of the rigid riser rail and shower head be adjusted?

The rigid riser rail in the Downton Traditional Thermostatic Shower Set can be cut to size. The design includes a twist handset holder lever that allows for the adjustment of the handset to the desired height. The 200mm shower head is mounted on a swivel ball joint, offering some flexibility in directing the water flow to suit different user preferences.

4. Are the ceramic details on the shower set durable?

Yes, the white ceramic details on the Downton Shower Set, including the crosshead handles and lever on the handheld shower, are not only elegant but also durable. Ceramic is known for its longevity and resistance to wear and tear, ensuring that these components maintain their aesthetic appeal over time with proper care.

Delivery options and fees

We offer FREE Two Day Delivery on all products and orders across our website. Trusted by many of our customers this is great cost effective option.

NEXT Day Delivery is also available for just £4.95 if you need your order more quickly. These orders are shipped on a 24hr delivery service.

Need your order delivered at the weekend? We also offer Saturday Delivery for £5.95 and Sunday Delivery for £6.95.

These shipping options are available on all products on our website.

Quick dispatch

All orders placed before 4pm on working days and 1:30pm on Saturdays will be dispatched the same day. Then, you will be getting tracking updates all the way to delivery.

Click and collect

If you would prefer collection in person, then collections from our Essex warehouse are welcome. Orders are usually ready for collections within 1 hour during our normal working hours. (Mon-Fri 9-5, Sat 10-3)

International Deliveries

We can ship internationally. If you don't see your country at checkout it doesn't mean we can't ship there. Please get in touch via support@houseofenki.com or houseofenki.com?chat and we'll be happy to help.

Please note

We do not dispatch on Sundays, Public or Bank Holidays.

When shipping outside of UK we are not charging local sales taxes. This will need to be paid by recipient at your local rates on import as well as duties.

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@houseofenki.com or https://houseofenki.com?chat. If your return is accepted, we’ll send you a RMA number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@houseofenki.com or houseofenki.com?chat.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We cannot consider any claims for shortage or damage after 7 days of delivery.

Exceptions / non-returnable items
Certain types of items cannot be returned, like gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Or faster still, place a separate purchase for the new item as soon as you need it and proceed with return of original order at your own pace.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.