Shipping policy

Delivery options and fees

We offer FREE Standard delivery on all products that may take 3-5 days, often much quicker. Trusted by many of our customers this is great and cost effective option.

NEXT Day delivery is also available for just £4.95 if you need your order quicker.

Saturday, Sunday and timed delivery can also be arranged. Contact us via chat when placing your order.

Quick dispatch

All orders placed before 4pm on working days and 2pm on Saturdays will be dispatched the same day. Then, you will be getting tracking updates all the way to delivery.

Click and collect

If you would prefer collection in person, then collections from our Essex warehouse are welcome. Orders are usually ready for collections within 1 hour during our normal working hours. (Mon-Fri 9-5, Sat 10-3)

International Deliveries

We can ship internationally. If you don't see your country at checkout it doesn't mean we can't ship there. Please get in touch via support@houseofenki.com or houseofenki.com?chat and we'll be happy to help.

Please note

We do not dispatch on Sundays, Public or Bank Holidays.

When shipping outside of UK we are not charging local sales taxes. This will need to be paid by recipient at your local rates on import as well as duties.

Pre-orders

From time to time, we offer exclusive access to items that are not yet in stock. These can be reserved in advance through our pre-order service.

Estimated Dispatch: Each pre-order item will display an estimated shipping date. Please note this is subject to change due to production or supplier delays.

Payment: Full payment is taken at the time of placing your pre-order to secure your item.

Combined Orders: If your order includes both in-stock and pre-order items, the in-stock items will be shipped according to our standard shipping policy. Pre-order items will be dispatched separately once they become available.

Updates: You’ll receive email updates as your pre-order progresses, including confirmation once your item is ready to ship.

Cancellations: You may cancel your pre-order at any time before dispatch for a full refund.