Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note the item has to be unused, in its original packaging and include all accessories/fittings supplied. if there are signs of an attempted installation or damage to the product or any of its components (other than what has already been reported) we reserve the right to refuse a refund.

To start a return, you can contact us at support@houseofenki.com or https://houseofenki.com?chat. If your return is accepted, we’ll send you a RMA number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@houseofenki.com or houseofenki.com?chat.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We cannot consider any claims for shortage or damage after 7 days of delivery.


Exceptions / non-returnable items
Certain types of items cannot be returned, like gift cards. Please get in touch if you have questions or concerns about your specific item.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Or faster still, place a separate purchase for the new item as soon as you need it and proceed with return of original order at your own pace.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

  1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.