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10 Year Guarantee

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ENKI 10 YEAR GUARANTEE

The following product categories are covered under ENKI 10 Year Guarantee:

  • Baths
  • Shower Mixers
  • Bathroom Taps
  • Premium Stainless Steel Kitchen sinks
  • Toilets
  • Basins
  • Radiators

ENKI 1 YEAR GUARANTEE

Where 10 Year Guarantee is not possible due to the nature of the product or part, it will carry free ENKI 1 Year Guarantee. This will include: kitchen taps, bulbs in mirrors, tap and shower cartridges, seals, toilet seats, cistern fittings, basin/bath wastes and traps, accessories, shower components, shower rollers and hinges on bathroom furniture.

Extended 10 Year guarantee covers:

  • Manufacturing faults or material defects

Extended 10 Year guarantee does not cover:

  • Normal wear and tear
  • Accidental or deliberate damage
  • Inappropriate use of product (cleaning & care or installation instructions not being followed)
  • Moving parts, seals and finishes

This extended product guarantee (additional 9 years) is offered free of charge on top of ENKI’s standard 1 Year Guarantee (10 years in total). To qualify for our free 10 Year Guarantee your purchase will need to be registered with us within 30 days of purchase. Without registration all products will benefit from ENKI’s 1 Year Standard Guarantee.

ENKI 6 MONTH GUARANTEE - PRODUCT FINISHES

All of our product finishes (chrome, antique bronze, brushed nickel, gold, painted) benefit from 6 month guarantee from the date of purchase. This does not cover against accidental damage or inappropriate cleaning & care. Please refer to cleaning & care instructions on how to maintain product finishes.

ENKI 10 YEAR GUARANTEE

Terms & Conditions

Please keep this information safe along with your proof of purchase

  1. Proof of purchase showing the date of purchase must be retained by the customer as the guarantee is only available to the original purchasing customer. The benefit of the guarantee cannot be transferred to a third party.
    Please keep your proof of purchase safe along with this Guarantee Terms & Conditions information.
  2. This guarantee does not cover damage during fitting, inappropriate cleaning or misuse.
  3. The Guarantee covers the product against defects in materials or manufacture only and does not apply to normal wear and tear. Wear and tear may result in the chrome (or other) finish being dulled scratched over time.
  4. Before installation is carried out the customer must inspect the product for obvious defects. A claim will not be accepted if an obvious defect is found after installation.
  5. This guarantee covers normal domestic use only.
  6. This guarantee covers:
    • Baths
    • Shower Mixers
    • Bathroom Taps
    • Premium Stainless Steel Kitchen sinks
    • Toilets
    • Basins
    • Radiators
  7. This guarantee does not apply to any faults caused by wilful damage, neglect, misuse (including inappropriate cleaning*), failure to follow recommended instructions, use in abnormal conditions, accidental breakage and other events outside of the manufacturer’s control. *See our aftercare and cleaning & care instructions below.
  8. The guarantee does not cover any product that has been modified, altered, transformed or relocated in any way. The guarantee will be valid only if all our installation, care and maintenance instructions have been adhered to.
  9. If the product is defective in materials or manufacture the original customer must contact our customer services as soon as possible of the fault occurring. Our customer services will aim to resolve without having to return the product back to us.
  10. If the fault is not resolved, the product should be returned to us and at our discretion we will either repair, or send new goods to you as a replacement. This shall constitute our sole obligation under this guarantee.
  11. As our policy is one of continuous improvement, product changes may give rise to alternative products. Where an identical product is no longer available, we will supply the nearest equivalent from our current range.
  12. If a claim is made under the guarantee and the defect is not due to faulty materials or manufacture, we reserve the right to charge for any replacement parts.
  13. The guarantee does not cover ex-display units.
  14. Replacements are limited to 1 replacement item. 
  15. The guarantee is in addition to and does not affect your statutory rights.

Cleaning & Care Instructions

To maintain the appearance of this product, ensure that it is regularly cleaned only using a clean, soft damp cloth. A solution of warm water and a mild liquid detergent may be used where necessary, and then the fitting rinsed thoroughly and wiped dry. Any other cleaning action or cleaning products will invalidate your guarantee.

Abrasive cleaners, scouring cleaners, limescale cleaners and acidic cleaners must not be used under any circumstances. Avoid contact with all solvents (including chlorinated solvents, ketones or acetones as these may result in surface deterioration or etching). Also avoid contact with any harsh household chemicals such as bleach cleaners, drain cleaners, rust removers, paint strippers and toilet bowl cleaners, toothpaste, mouthwash, bar keepers friend or Brasso.

Please note that if your product is any other finish than chrome (including but not limited to gold, brushed nickel, antique bronze or any painted finish) you should take more care with the finish of the product as it is more susceptible to accidental damage.

Please note

Due to continuous improvement to our services ENKI 10 Year Guarantee was introduced on 1st April 2017. Any purchases made before this date carry 1 Year Guarantee (Please see ‘ENKI 1 YEAR GUARANTEE’ for full details). Guarantee is only available to purchases made via our website and our approved reseller network. Proof of purchase required to accompany any claims made under guarantee.